KezelTV support lives on WhatsApp, and only there. There are no phone queues and no inbox to wait on, so your login, your payment link and every reply sit together in a single thread. Message the number below from the phone that has WhatsApp on it; an answer arrives usually within 15 minutes, whatever the hour, and that includes the middle of a big live night.
Contact KezelTV: one WhatsApp chat, answered around the clock
Trials, orders, renewals, setup, a channel that froze mid-show, reseller packs, refunds: all of it goes through one chat. A person replies 24/7, usually within 15 minutes.
- Open Mon-Sun, 24 hours
- Answers usually within 15 minutes
- Logins in under 15 minutes
- A single official number
One message, one answer
What to include, so the first reply fixes it
Every button opens WhatsApp with a short message already typed. Fill the blanks, then press send.
A free trial
Which screen the trial is for (a Samsung TV, say, or a Fire TV Stick) and which player app is on it, if any. The trial login is sent back to you in this same chat.
Ask for the trialOrdering or renewing
The length you want, from 1, 3, 6 or 12 months, plus the number of screens watching together and your device; renewing customers add their username. The secure payment link follows in the chat.
Place an orderSetting up a device
Your device and player, the step where you got stuck, and a picture of any error message. Tell us whether any channel plays at all.
Get help with setupA live channel, the guide or catch-up
The channel name, what you expected to see and roughly when it happened. If a show is missing from catch-up, or the guide shows the wrong times, mention the player you use.
Report a channelReseller packs
A rough count of the accounts you expect to open per month. We answer with the pack prices that apply today and the credit table.
Get pack pricesA refund
When you ordered, the username on the account and what went wrong. Every plan includes a 7-day money-back guarantee.
Ask for a refundThe answer may already be written down: see the install guides for each device, the fixes for when KezelTV is not working, or the common questions in the FAQ.
Writing from a computer?
The form is handy for a longer message, or when your phone is charging in another room. Pick a topic, explain what you need and send it. WhatsApp then opens with your text already in place, and our answer joins your login and payment link in that one conversation.
If the device you are writing from has no WhatsApp, put your WhatsApp number in the message so we know where to answer.
The one official KezelTV number
Every reply comes from +212 663 813 479, and orders are accepted only there and on kezeltv.xyz. Other websites use the same name; none of them is connected with us, and their customers are beyond our reach. If a message says it is from us but arrives from another number, send no money. Pass it on to the official number, and you will hear from us whether it is genuine. The about KezelTV page covers this in more detail, along with what we do and do not promise.
New here
Try it first, ask questions after
Half the usual questions disappear once a live channel is running on your own screen. No card is needed for the 24-hour trial.
KezelTV contact: quick answers
Which WhatsApp number does KezelTV answer from?
Just one: +212 663 813 479. Orders, logins, payment links and support all go through it, and it is printed in the footer of this website. Add it to your contacts and an impostor becomes easy to spot, because anything about your account sent from another number was not sent by us.
How quickly does KezelTV reply?
Usually within 15 minutes, day or night, seven days out of seven. On the busiest evenings, just before a big live final for instance, a reply may take slightly longer. Your first message decides the rest: include the device, the player, your username and what is on screen, and one answer is normally enough.
Can I email or phone instead of using WhatsApp?
Neither exists publicly. Everything is handled in writing on WhatsApp, so your login, your payment link and each answer can be found again later in the same thread. If you are at a computer, fill in the form further up this page; after you submit it, WhatsApp opens with your message typed out and ready to go.
Will KezelTV support a login sold by another site?
We cannot. Websites borrowing the name have no link to us, and their accounts are outside our reach, whether for repairs, renewals or refunds. If you cannot remember who sold you the login, share the username with us and we will check whether it belongs to our system. If it does not, a free trial is an easy way to start over.
What should I send if a live channel stops mid-show?
Your username, the device and player, the channel affected and the time it stopped, plus a picture of any error. Mention too if the rest of the line-up still plays: that tells us straight away whether one feed is at fault or something in your setup. With all of it in the first message, a single reply usually sorts it out.