The agreement behind every KezelTV plan

1. The parties, and where orders count

In this document, "KezelTV", "we" and "us" mean the business operating kezeltv.xyz, and "the Service" means the IPTV subscription it sells: live channels and an on-demand library delivered over your internet connection. Placing an order, asking for a trial or watching through a login we issued all count as accepting these terms. Questions are welcome at any point, and before payment is the best moment to raise them.

An order counts only when it comes through one of two doors: the form on our checkout page, or the WhatsApp line printed across these pages. Unrelated sellers elsewhere trade under a similar name. Money sent to one of them never reaches us, so we cannot see it, activate anything against it or return it.

2. What a subscription includes

For as long as a paid term runs, the Service opens 25,000+ live channels and 120,000+ movies and series on demand, as counted at the time of writing. Picture quality is 4K where the broadcaster sends 4K, and FHD or HD on everything else. A program guide comes with every plan, and so does catch-up on the channels whose broadcaster keeps an archive, with archive length set channel by channel. Suppliers and broadcasters change over time, so the line-up does too: no channel, program or live event is guaranteed for a particular date, and a seller who swears otherwise is guessing.

What reaches your screen also rests on things outside our hands: the speed and stability of your broadband, the device you use, the player app you install and the television it feeds. Extra audio or subtitle streams exist only when the broadcaster includes them, and your player decides whether you can switch to them.

You bring the internet connection and the equipment. The step-by-step KezelTV setup guides cost nothing to follow, and the support desk answers on WhatsApp around the clock.

3. Price, payment and the end of a term

Each term is a fixed length paid in advance, at the price listed on the KezelTV pricing page on the day you order. Plans never renew by themselves. As a term nears its end we send a reminder on WhatsApp and the decision is yours; if you let it lapse, access simply stops and nothing further is charged.

An order can start from the form on this site or from a WhatsApp message. Either way, a secure payment link, or payment details that suit your country, arrives in the WhatsApp chat, and your login follows in that same conversation once payment clears, normally in under 15 minutes. This website never asks for a card number, and card details should never be typed into any chat as plain text, ours included.

4. Fair use of an account

An account serves one household. Your plan sets how many streams may play at the same moment; within that limit, a player can sit on any number of your own devices, which is what lets a multi-screen plan put the same live evening on the living room set and the kitchen tablet at once.

Posting your login publicly, reselling access outside our reseller program or restreaming the channels closes the account, and no refund is owed in that case. Guard the username, password and playlist link the way you would guard any password, bearing in mind that a playlist link spells the login out in readable text.

5. Money-back cover

Each paid term comes with 7 days of money-back cover, counted from activation. If the Service cannot be made to play properly on your equipment and support cannot resolve it, the full amount comes back to you. The KezelTV refund policy lists what qualifies. Send a request through WhatsApp, number +212 663 813 479.

6. Availability, honestly described

We run redundant servers and aim for round-the-clock uptime, yet no online service is immune to interruption: planned maintenance, a fault at a broadcaster or a problem further upstream can take a feed down, occasionally on the busiest night of the week. Our commitment is a reply from a person, a straight account of what went wrong, and the money-back position above if the fault cannot be cleared.

7. Limits of liability

Should anything go wrong, the most we can be liable for is the amount you paid for the term in progress. Third-party player apps, the hardware you watch on and the schedules broadcasters set are outside our responsibility. Nothing in this section removes consumer rights that the law of your country gives you.

8. Revisions

These terms may be revised from time to time, and the version published on this page is the one in force. If a revision materially affects a term you have already paid for, we tell you on WhatsApp rather than relying on you to spot an edit here.