How a KezelTV refund works inside the 7-day window

The guarantee in short

The clock starts at activation of your paid account and runs for 7 days. During that time, if the Service refuses to play properly on your equipment and our support team cannot change that, you receive the entire payment back, with no deductions and no partial calculation inside that period.

Most doubts can be settled before you spend anything: the 24-hour KezelTV free trial costs nothing, and taking it first is the simplest way to see a busy live evening play on your own screen.

Situations that qualify

A supported device that still will not play the channels after you have followed the KezelTV setup guide for your device and worked through the issue with support.

An account that never arrived, or arrived wrong and was not put right.

A line-up that differs materially from the one described to you when you ordered.

Situations that do not

An internet connection too slow for streaming. Plan on roughly 10 Mbps for an HD channel and 25 for 4K; a slower line is a connection problem, and a refund cannot speed it up.

A specific channel, program or on-demand title being withdrawn, since line-ups change, as the terms of service explain.

A change of heart once the 7 days have passed, or an account closed for breaching the fair-use rules.

Charges made by a third-party player app, which are a matter between you and its developer.

Making a claim

Open a claim through WhatsApp, number +212 663 813 479 with your username and a line on what goes wrong. Give support a chance first: many reported faults come down to a single player setting, and fixing it is quicker for everyone. If the fault cannot be cleared, the refund goes back by the same route you paid with.

Details that speed a claim up

Your username, which lets us pull up the account at once.

Your device and player app, plus the app version if it displays one.

What you see: an error message, endless loading, sound missing behind a working picture. A phone snapshot of the screen often explains more than a paragraph.

When the trouble began, and whether it hits every channel or only a few.

Timing of the refund

Once a claim is approved, the money is sent at once. How quickly it lands depends on the payment route and usually takes a few days. We confirm when it has left us, so you are not left wondering.

No automatic renewals

Plans here never renew on their own, so there are no surprise charges to reverse. At the end of a term you are asked whether you want another, and a renewal you choose comes with a fresh 7-day window of its own.

Trials and the guarantee

A 24-hour trial costs nothing, so no refund ever arises from one. The 7-day window opens only when a paid term is activated, so trying the Service first uses none of it.

Adding screens mid-term

If the household needs another screen partway through a term, cancelling is unnecessary. Ask on WhatsApp and the upgrade is charged as the difference for the time remaining, on the same login.

Payments to other sellers

The cover applies to orders that came in through this site's checkout form or our own WhatsApp line. A payment made to a different seller with a similar name never reached us; we cannot trace or refund it, and only that seller can.